Smooth as Chocolate: Crafting Galler’s Sweet Solution

When Galler, a high-end Belgian chocolatier, introduced their exquisite 36-piece variety pack to Costco, they required a reliable solution to ensure their product met the exacting standards of the U.S. retail market. Stephen Gould’s expertise in logistics, rework, and fulfillment management turned a complex challenge into a seamless success, ensuring a flawless entry for Galler into the U.S. market.

The Challenge

Galler’s variety selection represented an important milestone in their U.S. market expansion, with plans to feature the product at Costco locations nationwide. With over 800 pallets arriving from Belgium, careful handling and attention to detail were essential to preserve product quality and meet Costco’s rigorous standards. Galler sought a partner equipped to manage high-volume product handling efficiently while enhancing packaging to exceed distribution requirements.

The Solution

Referred by a trusted industry contact, Stephen Gould’s team, led by Matt Anderson and Jon Munoz, swiftly mobilized resources to support Galler’s project. Partnering with the Indianapolis warehouse team, they seamlessly rerouted shipments to the facility and crafted a comprehensive plan to ensure the chocolates were retail-ready.

The Indianapolis team implemented a two-phase approach: a meticulous rework for units needing extra attention and an efficient process for the remaining products. Leveraging the facility’s advanced shrink-wrapping tunnels and skilled workforce, they ensured every variety pack was securely repacked and ready for distribution.

The Result

In just five weeks, Stephen Gould completed the project, delivering a repackaged shipment ahead of schedule. Galler’s introduction to the U.S. market gained strong traction, with their variety packs featured on Costco shelves. This outcome underscores Stephen Gould’s expertise in managing complex logistics and fulfillment projects, reinforcing their role as a reliable partner for global brands expanding into new markets.