When a major international project for Costco experienced a multimillion-dollar setback, Matt Anderson and Jon Munoz, from Stephen Gould, stepped in to save the day. Referred by another satisfied customer, Anderson and Munoz met with the team to evaluate their needs. Drawing on their expertise and Stephen Gould’s resources, they collaborated closely with Costco to develop tailored solutions.
The project demanded an urgent product rework, requiring an all-hands-on-deck effort. When 800 pallets of damaged goods arrived from Europe, the team moved swiftly, rerouting the shipments to our Indianapolis facility. Utilizing the warehouse’s resources and a dedicated labor force, they implemented a detailed action plan that restored the products to a sellable state in just five weeks—well ahead of Costco’s timeline.
With precision and expertise, the Stephen Gould team went further by developing a comprehensive rework and logistics strategy. They meticulously repacked, re-shrink-wrapped, and shipped the goods back to Costco distribution centers, preventing additional financial loss and strengthening the foundation for a potential long-term partnership.
“From day one, we knew Indianapolis was the right facility for this project, the team there really proved why we’re trusted to take on these challenging, high-stakes projects. We’re proud of what we accomplished and how everyone pulled together to deliver quality results.”
Jon Munoz, Sales Agent
This project showcased the exceptional efficiency of the Indianapolis warehouse operations while underscoring Stephen Gould’s ability to manage complex logistics and fulfillment challenges with minimal lead time. By transforming a potential setback into a remarkable success, the team delivered results that resonated all the way to Costco’s shelves—a testament to their expertise and commitment to excellence.
